Quality and Safety
With the responsibility of transporting half a million passengers a year comes the obligation of ensuring their safety above all else. That’s why the quality of the coaches and safety of our customers is the driving force behind everything we do.
All of our partners are checked against Driver & Vehicle Standards Agency DVSA information, and in order for a supplier to partner with us they must provide copies of insurances and an operator’s licence. We are also rolling out a random inspection program of all our suppliers (and indeed our own fleet) to ensure that the standards we set are adhered to at all times.
We welcome customer feedback, recognising that it’s our customers who are best placed to tell us what we are doing right and sadly, if we are doing something wrong. This information is gathered, analysed and most importantly, recognised for its worth, to ensure that the partners are consistently living up to our high standards.